FAQ

​How Do I Place An Order?

 

We accept orders online in this website or you can call us to place a custom order. We can take orders and payments over the phone.

Payment Methods

We accept most major credit cards and PayPal.

Hours of Operation

Our Customer Service hours are 9:00 AM - 8:00 PM Monday through Friday and 10:00 AM - 4:00 PM Saturday and Sunday.

Same Day Delivery

At the moment we required 24 hours to process any order, but always give us a call and we will try our best to accommodate your request.

Order Processing Time​

We required 24 hours processing period.

Returns & Refunds

 

We will change , cancel and refund any order if you contact our company 24 hours before delivery time.

Weekend Deliveries

Yes, we deliver Monday through Friday and during the weekend.

Hand - Delivery

Hand-Delivery is available in Miami $10.00 fee will be applied to your order. Deliveries in Broward are available for $20.00 fee. We only deliver in Miami and Broward. For all other locations we will ship your order using FedEx or UPS.

Order confirmation

After placing your order , you will receive an email with your order details and status.

Shipping

We ship nationwide using FedEx and UPS Standard 3-5 Days.

If you need 1 - 2 Days or Overnight Shipping please contact us.

International Shipping

At this moment we are not shipping outside of United States.

Preserved Roses Care

Please do not remove roses from original box.

Avoid direct sunlight and heat.

Do not water.

Do not use cleaning products , only gentle dusting if necessary.